| Warranty |
| Product Warranty |
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Warranty for our products is provided by the manufacturer. All warranty claims must be done directly to the manufacturer. We will not accept returns or exchanges on our products unless we shipped a wrong or defective item. WE DISCLAIM ANY LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES FOR BREACH OF WRITTEN OR IMPLIED WARRANTY OF THIS ITEM, INCLUDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.
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| Privacy Policy |
| We respect your privacy. We do not share or sell your information to any third parties. |
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When you are ready to place an order, you have to register with us. We do not use your personal information such as your name and your mailing address anywhere besides processing your order and providing you with highest quality customer service. Our website is protected with Secure Sockets Layer (SSL) Encryption to insure that none of your personal information is compromised.
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Creating an Account
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The registration information provides us with your name, your mailing address and your phone number which we use for customer service purpose only. Creating an account also allows for an easier shopping experience by letting you order much more quickly and efficiently without entering your personal information again. Your email may be used for our promotions and announcements. You may opt-out by calling us.
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Ordering
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When you are placing an order, we ask you for your credit card information. Your credit card information is acquired by our credit card processors strictly for the transactions that you place. Your credit card information does not go anywhere besides our credit processor, and your financial institution. If we have difficulty processing the order, your contact information is used to get in touch with you.
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Cookies / Usage Tracking
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Cookies, which are a bits of data saved on your computer. Cookies provide us with general non-personal information to allow us to track visitors, and site viewing patterns. We keep the aggregate visitor / usage information without any kind of personal data for statistics and traffic analyzation. This allows us to improve our site and tailor it to your needs.
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Links
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This website may contain links to other websites. We are not responsible for content and privacy practices of those sites, and cannot guarantee anything. We suggest you be aware of leaving our site and review the privacy policy of other sites.
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Security
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All of the transaction and personal information is encrypted with 128-bit Secure Sockets Layer (SSL) encryption which safeguards the information sent to and from us. Please note the small lock icon on the bottom-right of the browser window when you’re placing an order. That icon shows that your browser is in a secure mode with our site. We do not keep your credit card information nor do the credit card processors. Our computers are protected against hackers, and our employees abide by the highest privacy standards. If you have any questions about security of our site, please contact us.
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Special Offers
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Our established members may receive special offers and discounts. If you wish to opt out from these mailings, please contact us.
We strive to provide you with the best shopping experience possible. If you have any questions, feel that our privacy policy is lacking, or would like to remove your account from our database, please give us a call.
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| Shipping Policy |
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Shipping Policies
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- Orders received before 2 p.m. Eastern Standard Time Monday through Friday will be shipped on the same day. Orders received after 2 p.m. EST may not ship until the following day.
- Orders placed over the weekend after 2 p.m. EST on Saturday may not ship until Monday.
- Saturday and Sunday are not considered shipping days for the purposes of days in transit. For example, a Second Day shipment placed on Thursday may not arrive until Monday-> Thursday -> Friday->
Saturday -> Sunday -> Monday.
- Shipping companies charge a fee for rerouted packages. We reserve the right to charge a flat $10 fee for shipments that we must re-rout due to customer error.
- Post Office Box addresses can only receive mail from the United States Postal Service and not from UPS. The fastest delivery method available for PO Box is USPS Express Mail and will be charged at the Second Day Shipping rate. USPS Express Mail is not guaranteed for overnight delivery in all areas.
- USPS and UPS recognize several federal holidays and shipments processed or in transit during holidays may incur a delay.
- Deliveries to rural areas may incur additional days in transit. Please call to confirm delivery time when placing orders for rural locations.
- Delivery times cannot be guaranteed for shipments to Alaska and Hawaii
- All orders over $95 dollars will require a signature confirmation upon delivery. Any requests to waive the signature requirement will absolve the shipper of delivery liability and missing or stolen shipments that are confirmed as delivered by USPS or UPS will not be refunded or replaced.
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Shipping and Handling flat rates
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| Orders Within the United States |
Standard Ground Shipping
UPS Ground
USPS Priority Mail (PO Box Deliveries) | $8.95 |
Second Day Shipping
UPS 2nd Day Air
USPS Express Mail (PO Box Deliveries) | $22.95 |
Standard Overnight
UPS Next Day Air | $36.95 |
Overnight Shipping With Saturday Delivery
UPS Next Day Air Saturday Delivery | $46.95 |
| Please call for international orders | 866-600-0032 |
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Return Policy
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Our return policy is that all sales are final. Despite this, at our sole discretion we often allow our customers to make returns or exchanges as long as the situation is reasonable. In such instances shipping charges are non refundable. Returns and exchanges are limited to orders placed within the previous one month and require that the products not be open and all seals remain intact as sealed products can be resold and unsealed products cannot. All returns must be preauthorized by calling 866-600-0032. In the event that we ship an incorrect or physically defective product we will accept a return or exchange and can provide a prepaid shipping label for the return.
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Satisfaction Guarantee
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Nearly all of our products come with a manufacturers satisfaction guarantee. In the event that you are dissatisfied with the performance of your purchase, you must contact the manufacturer directly to redeem their rebate. Manufactures typically require a receipt, UPC proof of purchase, and proof of test results. We can provide you with the manufacturers phone number and another copy of your receipt if necessary, but we cannot provide you with an extra UPC proof of purchase. Make sure to keep your packaging until after you receive your test results.
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